As concert-goers struggled to get refunds of events cancelled during the COVID-19 pandemic, ticket holders do have rights under the Consumer Protection and Business Practices Act.

Idowu Adetogun, a lawyer with Grayson and Company, while the act doesn't state directly that refunds, exchanges and returns must be provided, it does state that a consumer can cancel the future performance contract.

She said it a matter of reading the small print on your ticket that lays out the terms of the contract.

"The requirement under the act is that a future performance contract will set out the supplier's cancellation return, exchange, and refund policies if any related to the contract,” Adetogun said.

“Most likely on the ticket, you will find the terms of the contract at the back or sometimes on the front or sometimes on the bottom."

Under the act, it says that when something in the contract and the terms is against the provisions of the act, the act would take precedence. Adetogun said this means the ticket provider cannot provide a waiver or release the customers' rights under the act.

If a ticket holder is having a difficult time getting a refund, they do have the right to take it to small claims court.

"The consumer may have a right to a small claims matter, but the downside of it is this. How much is the ticket? How much are you trying to collect and now much would it cost you to bring a small claims matter at the small claims court," Adetogun said.

Even if the ticket provider goes out of business, everything goes back to the terms of the contract. Adetogun said, generally, the provisions of the contract outlines what would happen if the company went out of business. Even if the company went out of business because of COVID-19, the consumer may still have a right to a partial or full refund.